Update monitoring contacts safely
Verify authority, edit the correct system contact list, and preserve dispatch order.
Before you start
- •Caller identity and authority verified
- •Correct monitored system
- •New contact details confirmed
You will finish with
- •The live contact list has correct people, phone numbers, authority, and dispatch order.
Safety and data checks
- • Monitoring contacts affect emergency dispatch and require identity and authority verification.
Complete the task
- 1Verify
Verify the requester
Confirm the requester using approved customer information and verify they are authorized to change this monitored system’s contacts.
Stop when identity or authority is uncertain. - 2Navigate
Open the correct system
Search the customer, choose the service property, and verify the monitoring account number before opening Contacts.
- 3Verify
Compare the current list
Read every active contact, telephone number, authority flag, and dispatch order before adding, removing, or reordering anyone.
- 4Enter information
Enter verified changes
Update only the requested contacts, normalize phone numbers, set authority correctly, and preserve a deliberate dispatch order.
- 5Verify
Read back the final call list
Read the completed order back to the requester and correct names, numbers, or priority before saving.
- 6Verify
Save and confirm history
Save the contact list, confirm the live order, and verify that the activity history records who made the change.
If something does not look right
The expected button or field is not visible.
Confirm the record status, your role, and the selected tab; unavailable actions are often intentionally gated by those conditions.