Review and approve a completed work order
Inspect evidence, live system data, paperwork, and exceptions before office approval.
Before you start
- •Technician submitted job for review
- •All evidence and exception requests available
You will finish with
- •Only a complete, internally consistent job is approved and closed.
Safety and data checks
- • Approval may activate downstream contracts, monitoring, documents, and customer follow-up.
Complete the task
- 1Navigate
Open the pending-review dossier
Use the Work Orders review view and confirm customer, property, service type, technician, visit, and completion time.
- 2Verify
Review every wizard step
Read answers, timestamps, office edits, technician edits, validations, bypasses, and deferred items instead of relying on the completion percentage.
- 3Verify
Inspect photos, tests, and signatures
Open required photos, compare equipment and serials, review test results, GPS evidence, acknowledgments, and signatures for plausibility.
- 4Verify
Compare the live alarm system
Confirm panel, keypads, zones, contacts, billing, account number, contract, and monitoring status match the completed work.
- 5Verify
Resolve blockers and exceptions
Return the job for specific missing or contradictory work, or approve only supported bypasses and documented deferred items.
- 6Verify
Review downstream readiness
Confirm station activation, contract, payment, certificate, welcome package, follow-up, and customer-review conditions before approval.
- 7Verify
Stop at final approval
Approve only when the dossier and live data agree; otherwise return the job with precise correction instructions.
Final approval changes the live job state.
If something does not look right
The expected button or field is not visible.
Confirm the record status, your role, and the selected tab; unavailable actions are often intentionally gated by those conditions.
Related task guides
Prepare a work order for the technician
Complete office-known data without falsely completing field verification.
Review Bypass Requests
Approve or deny technician requests to skip wizard requirements.
Review System Health
Find alarm systems missing operationally required information.