Diagnose and retry a failed email
Identify the exact failed stage and avoid duplicate records or replies.
Before you start
- •Failed Email Monitor record
- •Ability to inspect linked work and delivery history
You will finish with
- •Only the failed stage is retried and no duplicate customer work or reply is created.
Safety and data checks
- • Retry may send email or create work; verify prior success through all channels first.
Complete the task
- 1Select
Open the failed message
Filter Email Monitor for errors and open the exact sender, subject, received time, and message identifier.
- 2Verify
Identify the failed stage
Read whether failure occurred during fetch, classification, lookup, work creation, reply generation, or Gmail delivery.
- 3Verify
Check for partial success
Search inquiries, tickets, conversations, customers, and sent email for work the failed run may already have created.
- 4Verify
Correct the underlying cause
Resolve connection, configuration, bad destination, missing data, or classification issue before requesting another attempt.
- 5Verify
Stop at Retry confirmation
Retry only the verified failed record and review whether the action can send or create data before confirming.
Retry can be customer-facing. - 6Verify
Verify one successful result
Confirm the record succeeds once, the intended linked work exists once, and any customer reply appears once in the conversation.
If something does not look right
The expected button or field is not visible.
Confirm the record status, your role, and the selected tab; unavailable actions are often intentionally gated by those conditions.
Related task guides
Review Email Monitor
Inspect classifications, automated actions, failures, and retries.
Read Email Conversations
Follow grouped customer threads and their linked tickets.
Triage and complete an inquiry
Verify the sender, classify the request, connect real work, and close with a complete timeline.