Countersign a customer-signed contract
Confirm the customer-signed version and office authority before freezing completion.
Before you start
- •Customer signature verified
- •Authorized office signer available
You will finish with
- •The exact customer-signed agreement is countersigned and frozen with complete audit history.
Safety and data checks
- • Countersigning finalizes the agreement; do not use it to correct a document after customer signature.
Complete the task
- 1Navigate
Find contracts awaiting countersign
Filter for customer-signed or countersign-pending status and open the exact customer and system agreement.
- 2Verify
Verify the customer signature
Inspect signer identity, timestamp, signature evidence, signed version, and any multi-signer completion requirement.
- 3Select
Read the signed document
Open the frozen customer-signed PDF and verify parties, property, term, fees, schedules, and signatures without editing source data.
- 4Verify
Confirm countersigner authority
Select or confirm the authorized RedFlag Security countersigner and ensure their identity is represented correctly.
- 5Verify
Stop at final countersign
Countersign only when the exact document is correct; otherwise use the supported correction, cancellation, amendment, or reissue path.
Final countersign freezes the completed agreement.
If something does not look right
The expected button or field is not visible.
Confirm the record status, your role, and the selected tab; unavailable actions are often intentionally gated by those conditions.