Open My Tickets
Work technician-visible support tickets assigned to you.
Before you start
- •Sign in to the Hub with access to this workspace.
You will finish with
- •You can explain what Open My Tickets is for and choose the correct next action.
Safety and data checks
- • Keep customer and internal information within the ticket’s permitted fields and audience.
Complete the task
- 1Navigate
Open Open My Tickets
Use the Hub navigation to open Open My Tickets. Do not begin from a bookmarked record until you can identify this workspace in the normal menu.
Expected resultOpen My Tickets is open and its page heading is visible.
- 2Review
Understand what belongs here
My Tickets shows support work the technician can access without exposing unrelated office tickets. Use this distinction to avoid creating the same work in a neighbouring workspace.
- 3Verify
Read the current state first
Read assignment, customer, issue, priority, status, history, property, and any booked visit. Read the customer, owner, date, and status before opening or changing a record.
- 4Review
Choose the correct action
Update the existing ticket with a clear note, status, or resolution rather than creating a duplicate. Open the specific record and confirm its history before saving, sending, assigning, or completing anything.
- 5Verify
Confirm the safe stopping point
Keep customer and internal information within the ticket’s permitted fields and audience. This orientation ends before any irreversible or customer-facing submission.
Keep customer and internal information within the ticket’s permitted fields and audience.Expected resultYou know what must be verified before the final action.
If something does not look right
The page or action is not visible.
Confirm your role and Navigation & Access settings, then ask a Super Admin if the feature is disabled.