Review Pending Knowledge
Approve, correct, or reject proposed KB entries.
Before you start
- •Sign in to the Hub with access to this workspace.
You will finish with
- •You can explain what Review Pending Knowledge is for and choose the correct next action.
Safety and data checks
- • Approval publishes operational guidance; verify every customer-facing claim and external source first.
Complete the task
- 1Navigate
Open Review Pending Knowledge
Use the Hub navigation to open Review Pending Knowledge. Do not begin from a bookmarked record until you can identify this workspace in the normal menu.
Expected resultReview Pending Knowledge is open and its page heading is visible.
- 2Review
Understand what belongs here
Pending Reviews separates unverified AI or staff suggestions from content available to customers and staff. Use this distinction to avoid creating the same work in a neighbouring workspace.
- 3Verify
Read the current state first
Read the proposed problem, answer, source, keywords, submitter, and any similar approved article. Read the customer, owner, date, and status before opening or changing a record.
- 4Review
Choose the correct action
Edit inaccuracies, merge duplicates when appropriate, then approve or reject with a clear reason. Open the specific record and confirm its history before saving, sending, assigning, or completing anything.
- 5Verify
Confirm the safe stopping point
Approval publishes operational guidance; verify every customer-facing claim and external source first. This orientation ends before any irreversible or customer-facing submission.
Approval publishes operational guidance; verify every customer-facing claim and external source first.Expected resultYou know what must be verified before the final action.
If something does not look right
The page or action is not visible.
Confirm your role and Navigation & Access settings, then ask a Super Admin if the feature is disabled.